Terms of Service

Article 1 (Purpose and Application)

1. These Terms of Service (hereinafter referred to as 'Terms') set forth the conditions for using the customs operations optimization service 'CustomsBase' (hereinafter referred to as 'Service') provided by SCENTBOX Inc. (hereinafter referred to as 'Company').

2. The Service is provided as SaaS to support efficient processing and management of customs-related data, targeting corporations and sole proprietors.

3. Users shall use the Service after agreeing to these Terms.

4. Any policies and guidelines established by the Company in addition to these Terms shall constitute part of these Terms. In case of any conflict between these Terms and such policies or guidelines, these Terms shall prevail.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

1. 'User' refers to a corporation or sole proprietor who has agreed to these Terms, registered to use the Service, and received approval from the Company.

2. 'Registration Information' refers to information provided by Users when registering for the Service.

3. 'Data' refers to information input, uploaded, or generated by Users in the Service.

4. 'Usage Agreement' refers to the agreement for using the Service based on these Terms.

5. 'Paid Plan' refers to a plan that requires payment for using the Service.

Article 3 (Registration and Agreement Formation)

1. Those who wish to use the Service shall apply for registration by agreeing to these Terms and registering necessary information as specified by the Company.

2. The Usage Agreement shall be formed when the Company reviews and approves the registration application. However, the Company may not approve registration in any of the following cases:

1. When the provided registration information contains false, incomplete, or inaccurate content

2. When the applicant has previously had their service usage suspended or agreement terminated due to Terms violations

3. When the Company otherwise deems the registration inappropriate

3. Users shall promptly notify the Company of any changes to their registration information after completion of registration, using the method specified by the Company.

4. Use of the Service requires an internet environment and payment of usage fees. Users shall be responsible for preparing and maintaining these requirements.

Article 4 (Service Provision and Usage Conditions)

1. The Company shall provide the Service to Users in accordance with these Terms.

2. The Service is designed to optimize data processing in customs operations and does not guarantee complete accuracy or legality of specific operations.

3. Users shall comply with the following conditions when using the Service:

1. Properly manage data and information obtained through the Service

2. Not violate laws or public order and morality when using the Service

3. Not engage in actions that cause damage to other Users or the Company

4. Users shall be responsible for preparing and maintaining necessary equipment, internet environment, and security measures for using the Service at their own expense.

Article 5 (Usage Fees and Payment Methods)

1. Usage fees for the Service shall be based on the fee schedule separately established by the Company. The fee schedule shall be presented on the Company's website or through other methods specified by the Company.

2. Users shall pay usage fees according to the payment methods specified by the Company (e.g., credit card, bank transfer, etc.).

3. If payment of usage fees is not confirmed by the payment deadline, the Company may take the following measures after notifying the User:

1. Temporary suspension of the Service

2. Termination of the Usage Agreement

4. Paid usage fees shall not be refunded for any reason unless otherwise specified by law.

5. Even if Users cancel during a usage period, they shall pay the full amount for that period, and no pro-rata refunds shall be provided.

Article 6 (Prohibited Actions)

Users shall not engage in any of the following actions when using the Service:

1. Actions that violate laws or public order and morality

2. Criminal acts or actions that promote such acts

3. Actions that infringe upon intellectual property rights, privacy, reputation, or other rights or interests of the Company or third parties

4. Actions that interfere with the operation of the Service

5. Actions that improperly use the Service (e.g., unauthorized access to systems, data falsification)

6. Providing false or inaccurate information

7. Unauthorized disclosure or sharing of information obtained through the Service with third parties

8. Any other actions deemed inappropriate by the Company

Article 7 (Data Handling)

1. Rights to data input, uploaded, or generated by Users in the Service (hereinafter referred to as 'User Data') belong to the Users. However, the Company may use User Data to the extent necessary for providing the Service.

2. The Company shall not disclose or provide User Data to third parties without the User's explicit consent, except in the following cases:

1. When required by law

2. When consent is obtained from the User

3. When necessary for service operations and provided in anonymized or statistical form

3. While the Company strives to maintain the confidentiality of User Data, it cannot guarantee complete security due to the nature of internet communications.

4. The Company may retain User Data for a certain period after service termination, but details regarding retention periods and data deletion shall follow policies separately established by the Company.

Article 8 (Disclaimer)

1. The Service is provided 'as is,' and the Company makes no warranties regarding its accuracy, completeness, or fitness for any particular purpose.

2. Users shall use the Service at their own responsibility, and the Company shall not be liable for any damages arising from the use of the Service, except in cases of willful misconduct or gross negligence by the Company.

3. Users shall be fully responsible for the interpretation and usage results of data obtained through the Service.

4. The Company shall not be liable for damages incurred by Users due to the following causes:

1. Temporary service interruptions due to system maintenance or updates

2. Force majeure (natural disasters, power outages, communication failures, etc.)

3. Issues arising from the User's usage environment

Article 9 (Service Suspension and Registration Cancellation)

1. The Company may suspend service usage or cancel registration after prior notice in the following cases:

1. When the User violates these Terms

2. When payment of usage fees is delayed or unpaid

3. When registration information is found to contain false content

4. When the Company otherwise deems the User's usage inappropriate

2. Even if service is suspended or registration is cancelled under the preceding paragraph, Users shall remain obligated to pay any unpaid usage fees.

3. The Company shall not be liable for any damages incurred by Users due to service suspension or registration cancellation.

Article 10 (Agreement Termination and Withdrawal)

1. Users may terminate the Usage Agreement at any time by following procedures specified by the Company.

2. Even if the Usage Agreement is terminated, the obligation to pay usage fees incurred up to the termination date shall not be extinguished.

3. After termination of the Usage Agreement, the Company may delete User Data after a certain period. However, this shall not apply when retention is required by law.

4. The Company shall not be liable for any damages incurred due to agreement termination by Users.

Article 11 (Service Changes and Discontinuation)

1. The Company may change, add to, or discontinue Service content without notice to Users in the following cases:

1. When necessary to respond to changes in laws or regulations

2. When necessary for stable provision of the Service

3. When otherwise deemed necessary by the Company

2. The Company shall not be liable for any damages incurred by Users due to changes, additions, or discontinuation of the Service under the preceding paragraph.

3. In case of permanent discontinuation of the Service, the Company shall notify Users with reasonable advance notice.

Article 12 (Changes to Terms of Service)

1. The Company may change these Terms in the following cases:

1. When the changes are in the general interest of Users

2. When the changes do not conflict with the purpose of the Service Usage Agreement and are reasonable

2. When changing these Terms, the Company shall notify Users of the changed content and its effective date through announcement on the Service or other appropriate methods.

3. If Users continue to use the Service after changes to the Terms, they shall be deemed to have agreed to the changed Terms.

Article 13 (Personal Information Handling)

1. The Company shall handle Users' personal information appropriately in accordance with the 'Privacy Policy.'

2. By using the Service, Users agree to the Company's handling of personal information in accordance with the Privacy Policy.

3. The Company shall implement necessary and appropriate security measures to prevent leakage, loss, or alteration of personal information.

4. Users may request disclosure, correction, or deletion of their personal information through procedures specified by the Company.

Article 14 (Notifications and Communications)

1. Notifications or communications regarding the Service shall be made through methods deemed appropriate by the Company (e.g., email, website announcements, etc.).

2. When the Company makes notifications or communications to Users, they shall be made to the contact information registered by the User.

3. Users shall promptly notify the Company of any changes to their registered contact information.

Article 15 (Prohibition of Rights and Obligations Transfer)

1. Users shall not transfer or provide as collateral their position, rights, or obligations under these Terms to third parties without prior written consent from the Company.

2. If the Company transfers its business to another business operator, the position, rights, and obligations under the Usage Agreement shall be transferred along with such business transfer.

Article 16 (Exclusion of Anti-Social Forces)

Both parties represent and warrant the following:

1. That they, their officers, employees in important positions, or shareholders with substantial influence on management (hereinafter referred to as 'Officers, etc.') are not and have never been anti-social forces such as organized crime groups, their members, related organizations, or other anti-social forces, and will not be in the future.

2. That they or their Officers, etc. do not and will not have relationships with anti-social forces that should be socially criticized.

3. That they or their Officers, etc. do not and will not utilize anti-social forces.

4. That they or their Officers, etc. do not and will not provide funds or conveniences to anti-social forces or cooperate with or be involved in the maintenance and operation of anti-social forces.

5. That they will not use violent acts, fraudulent schemes, or threatening statements against the other party and their officers, employees, shareholders, related companies, parent companies, customers, business partners, or other related parties, and will not damage their reputation or credibility or interfere with their business operations.

Article 17 (Publication of Implementation Cases)

Unless otherwise specifically requested by Users, the Company may use Users' names and corporate logos as implementation cases of the Service in the Company's sales materials (whether tangible or intangible), projection materials, website, exhibition booths, and other sales media.

Article 18 (Governing Law and Jurisdiction)

1. These Terms and disputes related to the Service shall be governed by and construed in accordance with the laws of Japan.

2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any disputes arising in connection with the Service.