Privacy Policy

SCENTBOX Inc. (hereinafter referred to as 'we,' 'us,' or 'our') recognizes the importance of properly handling users' personal information in providing our customs operations optimization service 'CustomsBase' (hereinafter referred to as 'the Service'). This Privacy Policy outlines the types of personal information we collect, its purposes of use, management methods, third-party sharing, and user rights.

1. Definition of Personal Information

Personal information refers to information about living individuals, including name, address, phone number, email address, and other information that can identify a specific individual.

2. Collection Methods

We collect personal information through the following methods when providing our Service:

Information provided during service registration

Information provided through inquiries and material requests

Information automatically collected during service use (e.g., log data, cookies, IP addresses)

3. Purpose of Use

We use collected personal information for the following purposes:

To provide and operate the Service

To respond to user inquiries

To notify users about new features, updates, and campaigns

To analyze and improve our services and develop new ones

To address violations of laws and terms of service

4. Information Management

We maintain users' personal information accurately and up-to-date, and implement appropriate security measures to prevent unauthorized access, loss, damage, falsification, and leakage.

5. Third-Party Information Sharing

We will not share users' personal information with third parties except in the following cases:

When we have user consent

When required by law

When necessary to protect life, body, or property and obtaining user consent is difficult

When especially necessary for improving public health or promoting healthy child development and obtaining user consent is difficult

When cooperating with government agencies or local public entities, or their contractors, in executing legally mandated duties

6. Information Disclosure, Correction, and Deletion

Users may request disclosure, correction, addition, deletion, or suspension of use of their personal information that we hold. Upon such requests, we will verify the user's identity and promptly respond in accordance with applicable laws.

7. Use of Cookies

We may use cookies to improve user experience and service quality. Users can refuse cookies through their browser settings; however, this may limit some functionalities of the Service.

8. Changes to Privacy Policy

We review and improve this Privacy Policy as needed due to legal changes or service modifications. Any changes to the Privacy Policy will take effect when posted on this website.

9. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

SCENTBOX Inc.

3F Forestgate Daikanyama MAIN Building, 20-23 Daikanyamacho, Shibuya-ku, Tokyo

Email: info@customs-base.com